Please use our returns portal to submit your return or exchange on any unworn pieces within 30 days of delivery. This excludes items marked as final sale.
If you purchased a jewelry SET {hoops, earrings, etc} and are looking to return/exchange, ALL items from the set must be sent back!
Custom items are not eligible for a refund to your original form of payment and will be subject to a 25% restocking fee. You will receive the option to exchange or return for shop credit.
Steps to exchange/return:
- Visit https://www.madebymary.com/apps/redo/returns-portal#/login and enter your order number and email address
- Select the items you want to return or exchange and choose the reason for your return
- Determine which return outcome you’d like
- Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.
- Attach your return label to the package and drop it off within 14 days to your nearest USPS location.